Yakko

Terms of Service

Effective date: 6 July 2026

These Terms of Service (the “Terms”) are an agreement between Yakko, operator of yakko.chat (“Yakko”, “we”), and the customer that creates a workspace or uses the platform (“you”). By creating an account or using the service you accept these Terms. If you accept on behalf of a company, you confirm you have authority to bind that company.

1. Service description

Yakko is a software platform built on the official WhatsApp Business Platform operated by Meta. It provides onboarding via Meta’s Embedded Signup, a realtime team inbox with media support, a message template builder with submission to Meta’s review process, contact management, and — as they become available — AI-assisted features and campaign tools.

Use of the service requires a Meta business account and at least one WhatsApp Business Account you are authorized to connect. Your use of WhatsApp itself is governed separately by Meta’s terms: you must accept and comply with the Meta Platform Terms, the WhatsApp Business Terms of Service and the WhatsApp Business Messaging Policy at all times. Yakko is an independent software provider and is not affiliated with, endorsed by, or acting on behalf of Meta.

2. Accounts and workspaces

The service is organised into workspaces. The person who creates a workspace is its owner and may invite teammates with different roles. You are responsible for the accuracy of your account information, for keeping credentials confidential, and for everything done in your workspace by users you invite. Notify us promptly at [email protected] if you suspect unauthorized access to your account.

3. Acceptable use

When using Yakko you must not:

  • send spam or unsolicited messages — you may message only recipients who have given valid opt-in consent to be contacted by your business on WhatsApp, and you must honour opt-out requests immediately;
  • violate the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, or any other applicable Meta policy;
  • send content that is illegal, deceptive, harassing or infringes the rights of others;
  • take actions that damage the quality rating or messaging limits of phone numbers on the platform, or attempt to evade Meta’s enforcement mechanisms;
  • probe, disrupt or overload the service, or access it by any means other than the interfaces and APIs we provide.

Because number quality affects every customer’s deliverability, we take policy compliance seriously: we may throttle, suspend or terminate workspaces that send spam, message recipients without consent, harm number quality, or otherwise violate Meta policies or these Terms. Where practical we will warn you first, but we may act immediately when required to protect the platform or comply with Meta.

4. Messaging charges and billing

Two kinds of charges apply to the service:

  • Meta messaging charges. Meta charges for conversations and template messages on the WhatsApp Business Platform. Unless we expressly agree otherwise in writing, these charges are billed by Meta directly to your WhatsApp Business Account, on Meta’s rates and terms, and are your responsibility.
  • Yakko subscription. We bill you for your platform subscription and any usage-based platform fees according to the plan you select. Fees are stated at purchase, are exclusive of applicable taxes, and renew automatically until you cancel. We may change plan pricing with notice effective at your next renewal.

If your subscription payment fails or remains overdue, we may suspend the workspace after notice until payment is made.

5. Intellectual property

We own the platform: the software, design, documentation and the Yakko name and marks. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription. You own your data — message content, contacts, media and templates you create — and you grant us only the licence needed to host, process and transmit that data to provide the service. Feedback you give us may be used to improve the product without obligation to you.

6. Availability and support

We aim to keep the service available around the clock, but it is provided “as is” and we do not guarantee uninterrupted operation. The service depends on Meta’s APIs, and outages, rate limits, review delays or policy changes on Meta’s side are outside our control. We may perform maintenance with reasonable notice where possible. Support is provided by email at [email protected] during business hours; paid plans may include enhanced support as described at purchase.

7. Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data; and our total aggregate liability arising out of or relating to the service is limited to the amounts you paid to Yakko in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, such as liability for wilful misconduct or gross negligence.

8. Termination

You may stop using the service and delete your workspace at any time (see the Data Deletion Instructions). We may suspend or terminate your access if you materially breach these Terms, if required by law or by Meta, or if we discontinue the service with reasonable notice. On termination your right to use the service ends and we delete workspace data as described in the Data Deletion Instructions; sections that by their nature survive (including Sections 5, 7 and 9) continue to apply.

9. Governing law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict-of-law rules, and the courts of [Jurisdiction] have exclusive jurisdiction over disputes arising from them, except where mandatory consumer law provides otherwise.

10. Changes to these Terms

We may update these Terms from time to time. We will post the revised version at this URL with a new effective date and, for material changes, notify workspace owners by email or in-app notice at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance.

11. Contact

Questions about these Terms: [email protected]. Privacy matters: [email protected] — see also our Privacy Policy.

This document is provided by Yakko; consult your counsel for jurisdiction-specific requirements.